Privacy Policy

Last updated: 20 October 2026

This Privacy Policy explains how Armada Couture collects, uses, stores and protects your personal information when you visit armadaacouture.com, place an order, contact us or use our services.

By using our website, you agree to the collection and use of information as described in this policy.

1. Information we collect

Information you give us

When you place an order, create an account, contact us or subscribe to our emails, we may collect:

Your full name
Email address
Phone number
Billing and delivery address
Order details and payment status
Messages you send us by email, WhatsApp or our contact form
Your size, measurements, event date and style preferences, if you share them with us

Payment information

Card payments, including Link, are processed by Stripe. Instalment payments are processed by Tabby. We do not see or store your full card details. If you pay by bank transfer, we receive the transfer details your bank sends with the payment.

Website usage information

When you browse our website, we may collect technical information such as:

IP address
Browser and device type
Pages visited and time spent on the website
The website that referred you to us

We use Google Analytics to understand how visitors use our website, so we can improve it.

2. How we use your information

We use your information to:

Make, deliver and support your order
Contact you about your order, your size and your delivery
Answer your questions about sizing, styles and products
Handle returns and exchanges
Improve our website and services
Prevent fraud and keep our website secure
Send you emails about new dresses and offers, only if you have subscribed
Meet our legal, accounting and business obligations

We only collect information that is relevant to the services we provide.

3. Marketing emails

If you subscribe to our emails, we may send you news about new arrivals, collections and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

4. Cookies

Our website uses cookies and similar technologies. Cookies help us:

Keep items in your bag and complete your checkout
Keep you signed in to your account
Remember your language and currency
Understand website traffic through Google Analytics

You can turn off cookies in your browser settings. Some parts of the website, such as the bag and checkout, may not work without them.

5. Sharing your information

We do not sell your personal information.

We share only the information needed with the service providers that help us run our store:

Our website hosting and store software providers
Payment providers (Stripe and Tabby)
Delivery and courier companies
Email and messaging services, including WhatsApp when you message us there
Google Analytics
Legal or government authorities, when the law requires it

Each of these providers handles your information under its own privacy policy.

6. Data security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. Our website uses a secure (HTTPS) connection. No online system is completely secure, so we cannot guarantee the security of information sent over the internet.

7. How long we keep your information

We keep your personal information only as long as we need it for your orders, customer service, legal, tax and accounting requirements, and fraud prevention. When we no longer need it, we delete it or make it anonymous.

8. Your rights

Depending on the laws that apply to you, you may ask us to:

Give you a copy of the personal information we hold about you
Correct information that is wrong
Delete your information, where we are not required to keep it
Stop or limit how we use your information
Stop sending you marketing emails

To make a request, contact us using the details below.

9. Links to other websites

Our website links to other websites and services, such as WhatsApp, payment providers and social media. We are not responsible for their privacy practices. Please read their privacy policies before you share personal information with them.

10. Children

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new date at the top.

12. Contact us

For privacy questions or requests, contact Armada Couture:

Email: [email protected]
WhatsApp: +971 58 512 0033
Or use our contact form.