Refund and Returns Policy

At Armada Couture, we want you to feel confident in your choice. If your purchase is not quite right, our team is here to guide you through the return or exchange process.

Return & Exchange Window

For a change of mind or size exchange, please contact us within 7 days of receiving your order. Requests outside this period may not be accepted under our voluntary returns policy. This does not limit your rights concerning faulty or incorrectly supplied goods.

Item Condition

Change-of-mind returns and size exchanges must meet the following conditions:

• The item is unworn, unused, unwashed and unaltered.
• It is free from perfume, makeup, deodorant, stains and damage.
• All original tags and labels remain attached.
• The original packaging and proof of purchase are included.

You may carefully try on your dress to assess the fit. Items worn to an event or photoshoot are not eligible for a change-of-mind return.

Excluded Items

Customized or altered garments, gift cards and items clearly marked as final sale are excluded from change-of-mind returns and exchanges. These exclusions do not remove any applicable rights where an item is faulty, damaged on arrival or incorrectly supplied.

Size Exchanges

Exchanges are subject to availability, item condition and approval following inspection. If your preferred size is unavailable, our team will discuss an alternative style, store credit or a refund where applicable.

How to Request a Return

Email or WhatsApp our team with:

• Your order number and full name.
• The product name and reason for your request.
• Clear photographs of the item, tags and packaging.

Please contact us before sending anything back. Our team will provide the return instructions and confirm the appropriate return address.

Return Shipping

Customers are responsible for change-of-mind return shipping costs. If we supplied an incorrect, defective or damaged item, please contact us so we can arrange the appropriate return process without passing those return costs to you.

For returns you arrange yourself, use a tracked courier and retain your proof of dispatch. Complimentary UAE delivery does not include free change-of-mind return shipping.

Inspection & Refunds

Returned items are inspected on arrival. We will let you know whether the return has been accepted and explain any issue with eligibility.

Approved refunds are issued to the original payment method where possible. The time for funds to appear depends on your bank or payment provider; our team will confirm the refund status.

For change-of-mind returns, original shipping or optional delivery charges may not be refundable, except where applicable law requires otherwise.

Store Credit

Where offered, store credit may be used toward a future purchase. Any expiry date or usage conditions will be explained when it is issued. Store credit will not replace a legally required refund without your agreement.

Damaged, Faulty or Incorrect Items

Please inspect your order on arrival and notify us promptly if something is wrong, ideally within 24 hours, with photographs and your order number. This reporting request does not remove your statutory rights if a fault is discovered or reported later.

Our team will review the issue and arrange the appropriate remedy, such as a repair, replacement or refund, in accordance with applicable consumer law.

International Returns

International customers should contact us before returning an order for destination-specific instructions. Customs procedures and courier transit times may affect the return journey. Any mandatory consumer rights applicable to your purchase remain protected.

Orders for Special Occasions

Please allow sufficient time before your event. If you need a dress urgently, contact our team before ordering to discuss availability and delivery estimates.

Your Consumer Rights

This policy operates alongside applicable consumer protection laws. Nothing in these terms excludes or limits rights or remedies that cannot legally be excluded. Where mandatory law provides greater protection, that law applies.

Contact Our Team

For return, exchange or refund assistance, please include your order number when contacting us.

Armada Couture (online store)

Email: [email protected]
Phone: +971 58 512 0033
Chat on WhatsApp